NHS pension scheme annual allowance statement errors identified

The NHS has confirmed over 2800 NHS pension scheme statements have been identified as having errors. The error affects statements dated between the 20th – 27th of April and issued on the 28th of April this year, and concerns data used in the production of automated statements only, not manually created statements.
Check your NHS pension annual allowance statement for errors
Although we always recommend checking the data and verifying its meaning with your accountant or a specialist financial advisor, we must stress that most statements are still reliable.

This situation came to light when one such statement was found to have an error. There was a discrepancy between the manually estimated growth calculated by the doctor’s advisor in their NHS pension value of £33,000 with no annual allowance charge. The NHS pensions scheme issued statement showed a £77,000 growth, resulting in a £16,000 annual allowance tax charge. The NHS pension scheme statement was incorrect.

On further investigation, this error was a more widespread concern covering the above dates. The NHS Business Services are aware of the issue and have been investigating the problem. They have since confirmed there are in the region of 2,800 members affected. However, remember it only affects automated statements!

What should you look out for?

If your automated NHS pension scheme statement is within these dates or you have any concerns about unexpected growth and charges it’s best to check with your accountant or advisor and contact the NHS to verify your figures. 

The NHSBSA plan to issue new statements to members “as a precaution” and will write directly to those affected.

Dr Vishal Sharma, BMA pensions committee chair, summed it up well…

“It’s doubly frustrating that a huge number of doctors are not even able to access accurate or timely information about their pensions.”

“We’re glad that NHS pensions have recognised the error on this occasion and are committing to correct it, but it’s unacceptable that it happened in the first place.”

Sadly, the expected launch of the NHSBSA online portal in June 2020, that promised to provide far greater detail and availability of information to members, making spotting such errors easier, has been delayed and is still undergoing testing prior to launch.

In the meantime, we strongly advise you to keep double-checking those statements and take specialist advice if you are at all unsure.

Has your automated pension statement been affected by the error? Let us know by leaving a comment below


2 thoughts on “NHS pension scheme annual allowance statement errors identified

  1. Pallavi Dhange


    I have received an annual allowance statement showing growth of over 120,000
    It is incorrect as I have worked part-time and have a break in service which should have been taken into account and the best of the last 3 – (365 worked days) salary should have been used to calculate my annual pension. How should I proceed?

    I need some guidance


    1. Owen Beswick

      Hi there,

      You should call the NHS pensions member line (0300 3301 346) and explain your situation. They will then probably ask you to contact your employer’s HR department to determine/confirm what figures have been supplied to the pension service that has resulted in the figures you have received.

      Furthermore, I recommend you contact an adviser to help you through the situation.

      Best wishes, Owen


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